Service Terms

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Service Terms

ORDER ACCEPTANCE & PROCESSING POLICY: The total cost of your order is quoted on our “Pre-Production Approval” (PPA). It includes the charges per piece, freight, screen charges, art charges, and the cost of any other options or services needed to successfully deliver your order. We ask that products be ordered in case pack quantities, however, if exact quantities are required there is a 5% fee (based on ware cost). Due to quality control issues, please allow for a 5% over or under run on all purchases. Orders cannot be processed, production cannot be scheduled and the production time required does not start until all order specifications are known, all terms have been met and production ready artwork has been submitted. All orders are subject to acceptance at the factory.

SUMMARY OF CHARGES FOR SERVICES:

SCREEN CHARGES: Initial orders only: each design, each size, and each color - $40.00

EXTRA SERVICES:

(costs per piece)
Quantity	72	144	288	576	1008
Additional Colors	0.59	0.35	0.24	0.14	0.10
Precious Metal Imprint (3"sq. area)	0.75	0.59	0.49	0.47	0.45
Banding(4mm band)	1.16	0.88	0.75	0.68	0.65
Halo (1mm halo)	0.99	0.89	0.79	0.69	0.59

ART CHARGES: $60.00 per hour, minimum of $15.00
PMS COLOR MATCHES: Colors requiring special mixing - $50.00 per color or $25.00 per color as close as possible
COLOR CHANGES: $10.00 for a “same set up” color change.
DECALS: Will be quoted upon seeing artwork. For more information, see “DECORATING WITH DECALS” paragraph below.
PROOFS: (treated as a separate order) $50.00 per color + the cost of the screen(s) + the cost of the ware.
RUSH JOBS: Next Business Day (Red Tag Service) is available for a special price, 1 color imprints only, up to 2,400 pieces. 5 Day Service (Blue Tag Service) is available at our normal low price + a $35.00 rush charge.
FREIGHT: FOB Shipping Point. Freight is always quoted upon acknowledgement of your order. Advance quoted upon your request. NOTE: Freight charges are based on delivery to business addresses. Charges do not include any Special Services such as inside delivery. Please let us know if a lift gate, or other services, are required during placement of your order.
OVER PACKING: Standard with UPS shipments - $4.00 per small carton; $5.00 per large carton.
DROP SHIPMENTS: To one address – no additional charges; multiple addresses - $5.00 per address + freight charges to each.
SECOND SIDE IMPRINTS: No additional charges, except when precious metals or decals are used.

ARTWORK REQUIREMENTS / DETAILS OF CHARGES & SERVICES:

The quality of your artwork determines the quality of the imprint. If you do not have suitable production ready copy (see artwork requirements below) or have special needs, our art department can create or modify imprints to your specifications at very competitive rates.
ARTWORK REQUIREMENTS: Imprint artwork is required in a production ready form sized in the proper proportions to to fit the designated imprint area (the maximum imprint dimenstions are specified on the product page). Please forward your artwork to artwork@artonimp.com.
ACCEPTABLE ART FORMATS:
Vector Art: PDF (preferred format), EPS, Adobe Illustrator - AI, CorelDraw - CDR.
Raster Art: PDF or TIFF at final imprint size.
UNACCEPTABLE ART FORMATS: PowerPoint, Word, Excel, Publisher, JPEG, GIF, WMF, Scans of logo, letterhead or business cards, Page layout files (Quark, PageMaker, InDesign). These formats will incur cleanup charges. This is not a comprehensive list, rather a list of the most common unacceptable formats.
ARTWORK REVISIONS: If revisions are required, we will advise you of additional charges before proceeding with your order. Artwork revisions are billed at a rate of $60.00 per hour with a $12.50 minimum charge.
COLOR MATCHING: Colors may be selected from our standard palette or may be specified by providing a PMS# or color sample. Be aware that colors appear differently when printed over clear, white or colored ware. If we cannot match a requested color from our standard palette, you will be notified. PMS matches cost $50.00 on your initial order only.
NAME DROPS & PERSONALIZING: Unless a “name drop” is included in the design being printed, it will be charged as an extra color. Personalization is available for a fee. (Please call for a quote.)
DECORATING WITH DECALS: When it is necessary to decorate using decals (due to difficult shapes, close registration or the number of colors), you will be notified. Decorating with decals is usually more expensive and time consuming than direct printing. A “production proof” is required when using decals. Prices on decals cannot be quoted until our Customer Service Department has received the artwork.
PRODUCTION PROOFS: Exact samples of your printed ware can be produced for a $50.00 fee per color + cost of ware + applicable screen charges. If the proof is approved, there will be no additional screen charges when we produce your order. Decal proof costs must be quoted.

ORDER PROCESSING & PRODUCTION TIME: We have 3 levels of service.

“NEXT BUSINESS DAY” (Red Tag Service) is available on selected items. 1 standard color only, up to 2,400 pieces. Art must be “production ready” and terms must already exist. Your payment must accompany the order unless terms exist and payments are current. Red Tag Orders must be in our hands with all terms and conditions met, ware available, and the PPA returned by noon one day to be shipped the next business day. A $100.00 rush fee is added to produce your order.
“5 DAY SERVICE (Blue Tag Service) is available on all “in stock” items with a 1 color imprint. Art must be “screen ready” and terms must already exist and your payments up-to-date or your payment must accompany the order. Blue Tag Orders must be in our hands with all terms and conditions met and the PPA returned by noon one day to be shipped by the end of the day 5 business days later. A $35.00 rush fee is added to produce your order.
“NORMAL SERVICE” (2 to 3 weeks Service) is available on all “in stock” items with a 1 color imprint. Multi-color imprints and special ware may take longer. Orders requiring decal production take 3 to 6 weeks or longer.

EVENT RELATED ORDERS:

On time delivery is guaranteed when you inform us of the event at order placement. When we have your order and “production ready” art you will receive a PPA. The PPA states all terms, specifications, and dates related to your order. Please review it carefully and, if correct, sign and return it to us at once. Your order cannot be produced until we receive your signed PPA. If anything is incorrect on the PPA, call us immediately so it can be corrected and a new PPA sent.

AVAILABLE STANDARD IMPRINT COLORS (PMS # IS APPROXIMATE): #662, #286, #302, #349, #355, #321, #202, #185, #165, #394, #115, #131, #469, #7, black, white, etch. Precious metal colors: gold, copper & paladium.

FREIGHT: All shipments are FOB shipping point unless other arrangements are made in advance. We ship via UPS or Common Carrier. We always quote the lowest available price. We will be happy to ship freight collect. Shipments are made in original case packs unless additional packing (over packing) is needed to ensure safe delivery. When shipping UPS or when we deem necessary, we “over pack” unless notified otherwise by our customer. When the customer chooses not to use the “over packs” they assume the risk of breakage in transit. UPS may or may not pay the claims. When Next Day Air and other premium freight services are requested, the charges must be paid in advance unless you have established terms with us and payment is up-to-date. We must be notified if delivery destination is “residential,” “business inside a residential neighborhood,” or “2nd floor delivery.” Additional charges apply for these delivery destinations.

NOTE: All damages for freight claims must be noted on the “Bill of Lading” or “Delivery Receipt” when merchandise is received. If damages are not noted, we cannot guarantee your claim will be paid.